Please read these Terms & Conditions carefully before purchasing or using OurLoveVault. By completing a purchase you agree to be bound by these terms.
1. About OurLoveVault
OurLoveVault ("we", "us", "our") provides a personalised, hosted website for couples (a "Vault") accessible at a subdomain of ourlovevault.com. The service is operated by OurLoveVault (the "Service").
2. Eligibility
You must be at least 18 years old to purchase a Vault. By completing a purchase you represent that you meet this requirement.
3. Plans & Billing
OurLoveVault is available under two plans:
- Once-off (permanent): A single one-time payment grants you permanent access to the Service, subject to these Terms. No recurring charges apply.
- Annual subscription: A recurring annual payment grants access for each twelve-month billing period. Your subscription renews automatically each year on the anniversary of your initial payment until you cancel or your subscription is otherwise terminated.
We reserve the right to introduce new pricing or plans for future purchases without affecting your current plan.
3a. Subscription Cancellation
If you are on the annual subscription plan, you may cancel at any time by visiting ourlovevault.com/cancel-subscription and verifying your identity with your vault subdomain and vault password.
Cancellation takes effect immediately but you retain access to your vault until the end of your current paid billing period. No partial-period refunds are issued.
If you do not cancel before the renewal date, the next annual charge will proceed automatically. It is your responsibility to cancel in advance if you do not wish to renew.
3b. Data Deletion After Subscription Expiry
When a cancelled subscription's paid period ends, your vault and all content within it — including photos, journal entries, and all other data — will be permanently and irrecoverably deleted within 7 days of the expiry date.
We strongly recommend you export or save any content you wish to keep before your billing period ends. OurLoveVault accepts no liability for data loss resulting from subscription expiry.
Once-off (permanent) vaults are not subject to this deletion policy.
4. Service Availability & No Uptime Guarantee
We aim to keep your Vault accessible and take reasonable steps to maintain the Service. However, we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
We do not guarantee that the Service will be available indefinitely. OurLoveVault is provided on a commercially reasonable basis, and we may discontinue, modify, or limit the Service at any time. In the event of a planned shutdown we will make reasonable efforts to provide advance notice and, where practical, an opportunity for you to export your data.
For subscription customers: access is only guaranteed for the duration of a paid and active billing period. Once a subscription period ends without renewal, access will cease and data will be deleted as described in section 3b.
5. Data & Content
You retain ownership of all content you upload or create within your Vault, including photos, journal entries, and other materials ("Your Content"). By uploading content you grant us a limited licence to store and display it solely for the purpose of operating the Service for you.
You are responsible for ensuring you have the right to upload any content and that it does not infringe third-party intellectual property rights or violate any applicable law.
Data backup is your responsibility. We take reasonable precautions to protect your data but we do not guarantee against loss. We strongly recommend you retain copies of important content independently.
6. Vault Password & Account Security
You will set a password during purchase that controls access to your Vault. You are solely responsible for keeping this password secure. We store only a hashed (non-reversible) version of your password and cannot recover it for you. If you lose your password, please contact us at support@ourlovevault.com so we can assist with account recovery.
7. Acceptable Use
You agree not to use the Service to:
- Upload or share content that is illegal, harmful, threatening, abusive, defamatory, obscene, or infringes any third party's rights.
- Attempt to gain unauthorised access to any other user's Vault or our systems.
- Use automated tools to scrape, index, or copy content from the Service.
- Misrepresent your identity or affiliation.
We reserve the right to suspend or terminate access to a Vault if we reasonably believe these terms have been breached.
8. Refunds
Because a Vault is created and personalised immediately after payment, we generally do not offer refunds once the Vault has been provisioned. This applies to both once-off purchases and annual subscription payments.
For subscriptions, no refund is issued for a partial billing period — cancellation prevents future charges but does not entitle you to a refund of the current period's payment.
If you experience a technical issue that prevents you from accessing your Vault, please contact us at support@ourlovevault.com and we will work with you to resolve it.
Nothing in these Terms affects your statutory consumer rights where applicable under the laws of your jurisdiction.
9. Intellectual Property
All software, design, branding, and code that makes up the OurLoveVault platform (excluding Your Content) is owned by us or our licensors. You may not copy, reproduce, or create derivative works from any part of the platform without our written permission.
10. Privacy
We collect and process personal data in order to provide the Service. This includes your email address, names, and any content you upload. We will not sell your personal data to third parties. For more detail on how we handle your data, please contact us at support@ourlovevault.com.
11. Limitation of Liability
To the fullest extent permitted by applicable law, OurLoveVault shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, loss of access to your Vault, or loss of content — arising from your use of or inability to use the Service.
Our total aggregate liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid for your Vault.
12. Changes to These Terms
We may update these Terms from time to time. If we make material changes we will notify you by email or by displaying a notice on the site. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of South Africa, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
14. Contact Us
If you have any questions about these Terms, please get in touch: